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At Shraxellstrxuleu, we want you to be completely satisfied with your aromatic candle purchase. If you are not happy with your order, we offer returns and exchanges within 30 days of purchase.
To be eligible for a return, your item must be:
To initiate a return, please contact us using the information provided below. We will provide you with return instructions and a return authorization number. Items returned without authorization may not be processed.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
If you receive a damaged or defective candle, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
| Return Type | Timeframe | Condition Required |
|---|---|---|
| Standard Return | 30 days | Unused, original packaging |
| Defective Product | 90 days | Proof of defect required |
| Exchange | 30 days | Unused, original packaging |
Custom candles created through our scent bar are final sale and cannot be returned unless they are defective or damaged upon arrival.
For questions about returns or to initiate a return, please contact us at:
Email: info@shraxellstrxuleu.world
Address: 3414 PA-611, Bartonsville, PA 18321, United States
Phone: +15706293388